Frequently Asked Questions

What lighting and power is provided in a standard exhibition booth?

Normally 1x 4amp power point and 2x 120 watt spotlights are included per 9 sq/m booth but this can vary from exhibition to exhibition, and is not included as standard in all exhibitions. It is always advisable to check with your Exhibition Coordinator unless otherwise indicated in your exhibitor kit.

What lighting and power do I get with a space only site?

Generally space only sites are just that – space only. Lights and power need to be ordered separately with our Exhibition Coordinator unless otherwise indicated in your exhibitor kit.

What is the Damage Waiver, and does it insure the hire furniture?

The Damage Waiver is 7.5%. The Damage Waiver is payable to cover the cost associated with the normal wear and tear of the equipment, is compulsory and it is not refundable . It does not cover misuse or theft of the equipment and so it does not insure the goods being hired. It is compulsory and it is not refundable.

Why do I pay a minimum of $50+GST for transport for one item when you have other furniture being delivered?

The minimum delivery charge covers much more than just transport. It is for transport to the venue, cleaning and maintenance, placement onto your stand, and collection and return to our warehouse after the event.

Is the cost of the furniture hire for the duration of the exhibition?

Cost of furniture hire is for the duration of the exhibition, not exceeding 10 days. General furniture hire outside of an exhibition is for a period not exceeding 7 days; however longer term hire rates can be negotiated. Audio visual items are the one exception and are charged at more specific timeframes (i.e. 1-day, 2-day) as these items have higher unit costs and a shorter lifespan.

How much power do I need to order?

Most appliances have a rating on them either in watts e.g. – 600w or in amps e.g. 2.5amps.
Use the wattage information on your appliance to determine the strength of the power point you need. If you are unsure please contact your Exhibition Coordinator who will be happy to assist.

Can I plug directly into the power lead on top of my booth wall?

No. These sockets are for Adelaide Expo Hire use only and are used for distribution of power supply for the whole block of booths. You must order power if you require it on your stand. Unauthorised connection by exhibitors can cause power overloads that have not been accounted for during distribution of the power.

Is there a limit to how much weight I can put on each wall mounted shelf?

You can have up to 10kgs on each of the four shelves (weight needs to be evenly spread across the width of the shelf).

Is my booth being built in Octanorm or Corinthian?

Information about your booth is detailed in your Exhibitor Kit. If you do not have an Exhibitor Kit, please ask your Organiser, our Exhibition Coordinator or visit the event website for your exhibition to view the exhibition booth details.

Can I install my own lights?

Yes – but you will be need to order the appropriate power supply to run the total wattage of your lights. It is best to check with your Exhibition Coordinator as they will be able to assist you with ordering the correct amount of power for your needs.

Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.

Will you hook up my electrical equipment to the power supply?

No – you will need to arrange installation and connection of your own equipment. Don’t forget to bring to the show things like extension leads, power boards etc. Double adaptors are not permitted in exhibition venues.
Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.

Is there a limit to how many wall mounted shelves I can have?

Up to 4 shelves per 1 metre wide wall panel. More than this may exceed the maximum weight limit of the supporting wall.

What are the acceptable file formats for my artwork?

Our preferred file format is a high resolution PDF with the following specifications:
The document size should be at 100% of the final trimmed size.
Trim marks should be on the file.
10mm of bleed should be applied to all edges, with the exception of our fabric banners which require 100mm.
Fonts should be converted to “outlines”, “curves” or “paths”.
All images or photos should be CMYK not RGB, at least 100dpi or greater, or should be vector based.
All images, photos and transparencies used must be flattened.

Do I need to order power to run lights I have ordered?

No. The cost of powering the lights you order from us is included in the price of the light.

Can I pick up my own hire furniture?

Yes, arrangements can be made for you to pick up your furniture hire items (excluding audio visual items and plants) from our Adelaide Expo Hire warehouse at North Plympton. Please note in this instance the hire period commences from the time of the furniture pick up and concludes when the furniture is returned, and the hirer accepts all responsibility for the loss or damage of the furniture during this period.

When will my furniture be delivered to my stand?

Furniture orders will be delivered to individual stands as part of the final stages of the exhibition build, but before the commencement of the exhibitor move in period. Whilst we do our best to provide an accurate time frame for furniture deliveries, there are a range of factors which can impact on delivery times, such as trucks delivering equipment over different time spans, and congestion at the venue loading dock. There are many trucks, not just our own, all needing access to docks at the same time, so we cannot predict the precise time we will be able to unload.

Is there a weight limit for the booth wall panels?

The booth walling is non-load bearing. It is designed for displaying lightweight items such as flyers, posters or soft media displays. We can advise on a case by case basis where exhibitor’s needs exceed that of the display walling’s capacities to maintain structural integrity and safety to all parties concerned.

Do you provide services outside of the exhibition industry?

Yes, we do! We have the skills and capacity to provide designs for your requirements within the retail space, your office showroom, shopping mall activations, and even travelling roadshows. Our team can work within your specifications and produce quality joinery and signage for your display. 

What facilities do you have?

We pride ourselves on having the capabilities to produce full custom stands completely in house. Our designers communicate directly to our CNC machine which precisely cuts out pieces that form your stand. Our qualified cabinet makers construct and apply high quality finishes with the aid of our equipped workshop. The stands are painted, laminated or applied with graphics from our signage specialists. We have warehouse space to allow for pre assembly of elements which are easily viewed by designer, sales and production staff for approval.

What Work Health and Safety measures do you have in place?

AEH provides adequate information, induction, training, instruction and/or supervision to all employees and suppliers to ensure work is conducted in the safest possible manner.

As part of our overall risk and safety program, AEH is committed to:

  • Complying with relevant legislation, codes of practice, standards and guidelines and to exceed industry best practice standards
  • Documenting, implementing and communicating the risk and safety policy to all employees and providing adequate resources to ensure this risk and safety policy is maintained
  • Seek, value, and incorporate employees’ opinions in relation to decision making processes impacting on workplace health and safety, and
  • Providing appropriate training to employees, and suppliers, where appropriate.
  • Venue induction processes for all staff across all venues in Australia as required. 
  • Providing Safe Work Method Statement (SWMS) as required

AEH hold the necessary Professional Indemnity, Public and Products Liability to complete large scale exhibition stands. 

What steps are you taking to minimise your environmental impact?

AEH has a strong commitment to managing its environmental impact and sets appropriate objectives to support sustainability, these include: 

  • Commitment to minimise energy, waste and water consumption. 
  • Promotion of recycling activities. 
  • Commitment to achieve a positive social impact on the local and wider communities. 
  • Promotion of sustainability practices to AEH clients, suppliers and stakeholders. 
  • Commitment to comply with legislative and other requirements. 
  • Commitment to Fair Trade.

AEH develops and promotes processes to ensure the business and values encompass economic, environmental and social responsibility and we are committed to continually improve our performance.

As a hire business, we re-use our products on a regular basis. Octanorm is our preferred exhibition stand material and we combine this use with manufactured stands to save on landfill. The majority of our signage is also recycled. We aim to give most hire equipment another life after we remove it from our stock list by donation to a number of various charities.

What is an ideal lead time for planning my custom stand?

Each event and brief is unique, however as a general guide, a good lead time is between 4 – 6 months prior to the event. For larger events, planning should begin much earlier with AEH. This allows for initial briefing and discussions, practical planning of the structural elements, organiser and venue approvals, logistics and labour reservations and production of the stand and signage elements. 

Can you offer pricing for all external services?

Yes, at AEH we offer pricing which includes all aspects of your stand – so you can trust and rely on us to have you covered. We will organise everything from ordering power supply to rigging, audio visual to catering, and stand incentives to innovative features. At AEH we have complete overview of your stand. 

How does AEH minimise and manage risks?

AEH believe it is imperative that risks are identified early and acted on so they don’t escalate.  AEH will maintain internal and external schedules to assist in the reduction of any risks. By allowing a suitable timeline for stand approval, these risks will be minimised or resolved without affecting the manufacture of the stand. 

If an adversity occurs, for example an item is damaged onsite during installation, AEH have various plans in place to fix or repair the item working with a network of industry contacts. If a builder is injured or is on leave during warehouse manufacture or installation, AEH have a number of staff who are equally skilled and can assist where necessary.

What is the standard turnaround time for a sign?

We aim to have all standard jobs done in 5 working days, but depending on our workload we may be able to get them done sooner. Please call us to confirm the time needed for your specific job.

How long do your signs last?

Our quality outdoor signs generally have a lifespan of 5 to 7 years. Our inks in combination with a long term UV resistant laminate protect your sign against fading. Our shorter term indoor signs are around 3 years before any fading occurs providing they are out of any direct sunlight.

Do you have any specifications I should follow when setting up artwork?

Yes, please download our Artwork Guidelines as these will help guide you through the set up of your artwork and answer some common questions.

What materials do you print on?

Our flatbed and roll fed printers can print on a variety of different materials including but not limited to, foamed pvc, aluminium composite board, coreflute, self adhesive vinyl, backlit material and many other stocks. Please call us to confirm if we can meet your needs.

What resolution do you require artwork to be supplied at?

As a rule 100dpi (dots per inch) at 100% size. Other sizes which we don’t recommend unless absolutely necessary are 200dpi at 50% size, 400dpi at 25%.

I have an urgent job that needs to be done in a hurry, can you turn it around quickly for me?

We can place your job ahead of others in the production queue if you have a last minute job. Your job will incur an extra charge to do this. The time frame and cost will be confirmed with you before we start the job.

Can you install my sign?

Yes we are able to install your sign for you. Our installers will hold the appropriate licences to carry out your installation. These may include a White Ticket or Elevated Work Platform Licence.

Exhibitions
What lighting and power is provided in a standard exhibition booth?

Normally 1x 4amp power point and 2x 120 watt spotlights are included per 9 sq/m booth but this can vary from exhibition to exhibition, and is not included as standard in all exhibitions. It is always advisable to check with your Exhibition Coordinator unless otherwise indicated in your exhibitor kit.

What lighting and power do I get with a space only site?

Generally space only sites are just that – space only. Lights and power need to be ordered separately with our Exhibition Coordinator unless otherwise indicated in your exhibitor kit.

What is the Damage Waiver, and does it insure the hire furniture?

The Damage Waiver is 7.5%. The Damage Waiver is payable to cover the cost associated with the normal wear and tear of the equipment, is compulsory and it is not refundable . It does not cover misuse or theft of the equipment and so it does not insure the goods being hired. It is compulsory and it is not refundable.

Why do I pay a minimum of $50+GST for transport for one item when you have other furniture being delivered?

The minimum delivery charge covers much more than just transport. It is for transport to the venue, cleaning and maintenance, placement onto your stand, and collection and return to our warehouse after the event.

Is the cost of the furniture hire for the duration of the exhibition?

Cost of furniture hire is for the duration of the exhibition, not exceeding 10 days. General furniture hire outside of an exhibition is for a period not exceeding 7 days; however longer term hire rates can be negotiated. Audio visual items are the one exception and are charged at more specific timeframes (i.e. 1-day, 2-day) as these items have higher unit costs and a shorter lifespan.

How much power do I need to order?

Most appliances have a rating on them either in watts e.g. – 600w or in amps e.g. 2.5amps.
Use the wattage information on your appliance to determine the strength of the power point you need. If you are unsure please contact your Exhibition Coordinator who will be happy to assist.

Can I plug directly into the power lead on top of my booth wall?

No. These sockets are for Adelaide Expo Hire use only and are used for distribution of power supply for the whole block of booths. You must order power if you require it on your stand. Unauthorised connection by exhibitors can cause power overloads that have not been accounted for during distribution of the power.

Is there a limit to how much weight I can put on each wall mounted shelf?

You can have up to 10kgs on each of the four shelves (weight needs to be evenly spread across the width of the shelf).

Is my booth being built in Octanorm or Corinthian?

Information about your booth is detailed in your Exhibitor Kit. If you do not have an Exhibitor Kit, please ask your Organiser, our Exhibition Coordinator or visit the event website for your exhibition to view the exhibition booth details.

Can I install my own lights?

Yes – but you will be need to order the appropriate power supply to run the total wattage of your lights. It is best to check with your Exhibition Coordinator as they will be able to assist you with ordering the correct amount of power for your needs.

Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.

Will you hook up my electrical equipment to the power supply?

No – you will need to arrange installation and connection of your own equipment. Don’t forget to bring to the show things like extension leads, power boards etc. Double adaptors are not permitted in exhibition venues.
Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.

Is there a limit to how many wall mounted shelves I can have?

Up to 4 shelves per 1 metre wide wall panel. More than this may exceed the maximum weight limit of the supporting wall.

What are the acceptable file formats for my artwork?

Our preferred file format is a high resolution PDF with the following specifications:
The document size should be at 100% of the final trimmed size.
Trim marks should be on the file.
10mm of bleed should be applied to all edges, with the exception of our fabric banners which require 100mm.
Fonts should be converted to “outlines”, “curves” or “paths”.
All images or photos should be CMYK not RGB, at least 100dpi or greater, or should be vector based.
All images, photos and transparencies used must be flattened.

Do I need to order power to run lights I have ordered?

No. The cost of powering the lights you order from us is included in the price of the light.

Can I pick up my own hire furniture?

Yes, arrangements can be made for you to pick up your furniture hire items (excluding audio visual items and plants) from our Adelaide Expo Hire warehouse at North Plympton. Please note in this instance the hire period commences from the time of the furniture pick up and concludes when the furniture is returned, and the hirer accepts all responsibility for the loss or damage of the furniture during this period.

When will my furniture be delivered to my stand?

Furniture orders will be delivered to individual stands as part of the final stages of the exhibition build, but before the commencement of the exhibitor move in period. Whilst we do our best to provide an accurate time frame for furniture deliveries, there are a range of factors which can impact on delivery times, such as trucks delivering equipment over different time spans, and congestion at the venue loading dock. There are many trucks, not just our own, all needing access to docks at the same time, so we cannot predict the precise time we will be able to unload.

Is there a weight limit for the booth wall panels?

The booth walling is non-load bearing. It is designed for displaying lightweight items such as flyers, posters or soft media displays. We can advise on a case by case basis where exhibitor’s needs exceed that of the display walling’s capacities to maintain structural integrity and safety to all parties concerned.

Custom Displays

Do you provide services outside of the exhibition industry?

Yes, we do! We have the skills and capacity to provide designs for your requirements within the retail space, your office showroom, shopping mall activations, and even travelling roadshows. Our team can work within your specifications and produce quality joinery and signage for your display. 

What facilities do you have?

We pride ourselves on having the capabilities to produce full custom stands completely in house. Our designers communicate directly to our CNC machine which precisely cuts out pieces that form your stand. Our qualified cabinet makers construct and apply high quality finishes with the aid of our equipped workshop. The stands are painted, laminated or applied with graphics from our signage specialists. We have warehouse space to allow for pre assembly of elements which are easily viewed by designer, sales and production staff for approval.

What Work Health and Safety measures do you have in place?

AEH provides adequate information, induction, training, instruction and/or supervision to all employees and suppliers to ensure work is conducted in the safest possible manner.

As part of our overall risk and safety program, AEH is committed to:

  • Complying with relevant legislation, codes of practice, standards and guidelines and to exceed industry best practice standards
  • Documenting, implementing and communicating the risk and safety policy to all employees and providing adequate resources to ensure this risk and safety policy is maintained
  • Seek, value, and incorporate employees’ opinions in relation to decision making processes impacting on workplace health and safety, and
  • Providing appropriate training to employees, and suppliers, where appropriate.
  • Venue induction processes for all staff across all venues in Australia as required. 
  • Providing Safe Work Method Statement (SWMS) as required

AEH hold the necessary Professional Indemnity, Public and Products Liability to complete large scale exhibition stands. 

What steps are you taking to minimise your environmental impact?

AEH has a strong commitment to managing its environmental impact and sets appropriate objectives to support sustainability, these include: 

  • Commitment to minimise energy, waste and water consumption. 
  • Promotion of recycling activities. 
  • Commitment to achieve a positive social impact on the local and wider communities. 
  • Promotion of sustainability practices to AEH clients, suppliers and stakeholders. 
  • Commitment to comply with legislative and other requirements. 
  • Commitment to Fair Trade.

AEH develops and promotes processes to ensure the business and values encompass economic, environmental and social responsibility and we are committed to continually improve our performance.

As a hire business, we re-use our products on a regular basis. Octanorm is our preferred exhibition stand material and we combine this use with manufactured stands to save on landfill. The majority of our signage is also recycled. We aim to give most hire equipment another life after we remove it from our stock list by donation to a number of various charities.

What is an ideal lead time for planning my custom stand?

Each event and brief is unique, however as a general guide, a good lead time is between 4 – 6 months prior to the event. For larger events, planning should begin much earlier with AEH. This allows for initial briefing and discussions, practical planning of the structural elements, organiser and venue approvals, logistics and labour reservations and production of the stand and signage elements. 

Can you offer pricing for all external services?

Yes, at AEH we offer pricing which includes all aspects of your stand – so you can trust and rely on us to have you covered. We will organise everything from ordering power supply to rigging, audio visual to catering, and stand incentives to innovative features. At AEH we have complete overview of your stand. 

How does AEH minimise and manage risks?

AEH believe it is imperative that risks are identified early and acted on so they don’t escalate.  AEH will maintain internal and external schedules to assist in the reduction of any risks. By allowing a suitable timeline for stand approval, these risks will be minimised or resolved without affecting the manufacture of the stand. 

If an adversity occurs, for example an item is damaged onsite during installation, AEH have various plans in place to fix or repair the item working with a network of industry contacts. If a builder is injured or is on leave during warehouse manufacture or installation, AEH have a number of staff who are equally skilled and can assist where necessary.

Signs
What is the standard turnaround time for a sign?

We aim to have all standard jobs done in 5 working days, but depending on our workload we may be able to get them done sooner. Please call us to confirm the time needed for your specific job.

How long do your signs last?

Our quality outdoor signs generally have a lifespan of 5 to 7 years. Our inks in combination with a long term UV resistant laminate protect your sign against fading. Our shorter term indoor signs are around 3 years before any fading occurs providing they are out of any direct sunlight.

Do you have any specifications I should follow when setting up artwork?

Yes, please download our Artwork Guidelines as these will help guide you through the set up of your artwork and answer some common questions.

What materials do you print on?

Our flatbed and roll fed printers can print on a variety of different materials including but not limited to, foamed pvc, aluminium composite board, coreflute, self adhesive vinyl, backlit material and many other stocks. Please call us to confirm if we can meet your needs.

What resolution do you require artwork to be supplied at?

As a rule 100dpi (dots per inch) at 100% size. Other sizes which we don’t recommend unless absolutely necessary are 200dpi at 50% size, 400dpi at 25%.

I have an urgent job that needs to be done in a hurry, can you turn it around quickly for me?

We can place your job ahead of others in the production queue if you have a last minute job. Your job will incur an extra charge to do this. The time frame and cost will be confirmed with you before we start the job.

Can you install my sign?

Yes we are able to install your sign for you. Our installers will hold the appropriate licences to carry out your installation. These may include a White Ticket or Elevated Work Platform Licence.