What lighting and power is provided in a standard exhibition booth?
Normally 1 x 2.5amp power point and 2 x 120 watt spotlights are included per 9 sq/m booth but this can vary from exhibition to exhibition, and is not included as standard in all exhibitions. It is always advisable to check with your Exhibition Coordinator unless otherwise indicated in your exhibitor kit.
What lighting and power do I get with a space only site?
Generally space only sites are just that – space only. Lights and power need to be ordered separately with our Exhibition Coordinator unless otherwise indicated in your exhibitor kit.
What is the Damage Waiver, and does it insure the hire furniture?
The Damage Waiver is 9%. The Damage Waiver is payable to cover the cost associated with the normal wear and tear of the equipment, is compulsory and it is not refundable . It does not cover misuse or theft of the equipment and also does not insure the goods being hired. It is compulsory and it is not refundable.
Why do I pay a minimum of $75+GST for transport for one item when you have other furniture being delivered?
The minimum delivery charge covers much more than just transport. It is for transport to the venue, cleaning and maintenance, placement onto your stand, and collection and return to our warehouse after the event.
Is the cost of the furniture hire for the duration of the exhibition?
Cost of furniture hire is for the duration of the exhibition, not exceeding 10 days. General furniture hire outside of an exhibition is for a period not exceeding 7 days; however longer term hire rates can be negotiated. Audio visual items are the one exception and are charged at more specific timeframes (i.e. 1-day, 2-day) as these items have higher unit costs and a shorter lifespan.
How much power do I need to order?
Most appliances have a rating on them either in watts e.g. – 600w or in amps e.g. 2.5amps.
Use the wattage information on your appliance to determine the strength of the power point you need. If you are unsure please contact your Exhibition Coordinator who will be happy to assist.
Can I plug directly into the power lead on top of my booth wall?
No. These sockets are for Adelaide Expo Hire use only and are used for distribution of power supply for the whole block of booths. You must order power if you require it on your stand. Unauthorised connection by exhibitors can cause power overloads that have not been accounted for during distribution of the power.
Is there a limit to how many wall mounted shelves I can have and how much weight I can put on each wall mounted shelf?
You can have up to 4 shelves per 1 metre wide wall panel. More than this may exceed the maximum weight limit of the supporting wall.
You can have up to 10kgs on each of the four shelves (weight needs to be evenly spread across the width of the shelf).
Is my booth being built in Galaxy, Octanorm or Corinthian?
Information about your booth is detailed in your Exhibitor Kit. If you do not have an Exhibitor Kit, please ask your Organiser, our Exhibition Coordinator or visit the event website for your exhibition to view the exhibition booth details.
Can I install my own lights?
Yes – but you will be need to order the appropriate power supply to run the total wattage of your lights. It is best to check with your Exhibition Coordinator as they will be able to assist you with ordering the correct amount of power for your needs.
Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.
Will you hook up my electrical equipment to the power supply?
No – you will need to arrange installation and connection of your own equipment. Don’t forget to bring to the show things like extension leads, power boards etc. Double adaptors are not permitted in exhibition venues.
Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.
What are the acceptable file formats for my artwork?
Our preferred file format is a high resolution PDF with the following specifications:
The document size should be at 100% of the final trimmed size.
Trim marks should be on the file.
10mm of bleed should be applied to all edges, with the exception of our fabric banners which require 25mm.
Fonts should be converted to “outlines”, “curves” or “paths”.
All images or photos should be CMYK not RGB, at least 100dpi or greater, or should be vector based.
All images, photos and transparencies used must be flattened.
Do I need to order power to run lights I have ordered?
No. The cost of powering the lights you order from us is included in the price of the light.
Can I pick up my own hire furniture?
Yes, arrangements can be made for you to pick up your furniture hire items (excluding glass displays, audio visual items and plants) from our Adelaide Expo Hire warehouse at North Plympton. Please note in this instance the hire period commences from the time of the furniture pick up and concludes when the furniture is returned, and the hirer accepts all responsibility for the loss or damage of the furniture during this period.
When will my furniture be delivered to my stand?
Furniture orders will be delivered to individual stands as part of the final stages of the exhibition build, but before the commencement of the exhibitor move in period. Whilst we do our best to provide an accurate time frame for furniture deliveries, there are a range of factors which can impact on delivery times, such as trucks delivering equipment over different time spans, and congestion at the venue loading dock. There are many trucks, not just our own, all needing access to docks at the same time, so we cannot predict the precise time we will be able to unload.
Is there a weight limit for the booth wall panels?
The booth walling is non-load bearing. It is designed for displaying lightweight items such as flyers, posters or soft media displays. We can advise on a case by case basis where exhibitor’s needs exceed that of the display walling’s capacities to maintain structural integrity and safety to all parties concerned.
How can I attach things to the booth walls?
Please ask your Exhibition Coordinator what type of booths are being built as this will determine what you can use. If it’s a Corinthian (black front runner fabric covered) booth you can use hook (male) Velcro. If it’s an Octanorm or Galaxy (white smooth melamine) booth you can use White Tac or 3M Command hanging strips. All these items are available to purchase through the Exhibitor Service Centre. Please note if any other type of adhesion is used and leaves residue or damage, you will be charged $75+gst per 1m wide panel.
Does AEH provide end-to-end custom stand delivery?
Yes. AEH delivers complete in-house solutions, including industrial design, custom construction or modular options, signage production, audio-visual and activation integration, logistics, secure stand storage, and full project management. We manage every aspect of your stand requirements—coordinating with external suppliers and venues as needed—to ensure a seamless, fully installed stand ready for use onsite.
Can AEH support me nationally with my custom displays?
Yes. AEH designs, produces, and installs custom stands across Australia. Whether you need a one-off stand, a modular option or a solution adaptable and reusable for different stand sizes and configurations, our in-house team can manage the entire process — ensuring consistency, quality, and seamless delivery at any venue nationwide.
I am new to custom displays, how do I know what to ask for?
When you enquire about a custom stand with AEH, you’ll be assigned a dedicated Project Manager who will guide you through the entire process. They’ll ask the right questions to understand your goals, budget, and requirements, while offering expert advice on practical considerations, branding opportunities, and ways to attract visitors to your stand. Our team will support you every step of the way to ensure the experience is simple, collaborative, and rewarding.
What is the ideal lead time for planning my custom stand?
Every project is unique, but as a general guide, we recommend allowing 4–6 months before your event. Larger or more complex builds benefit from even earlier planning. This timeframe allows for thorough briefing and concept development, structural and practical design planning, organiser and venue approvals, logistics scheduling, and production of all stand and signage elements — ensuring a smooth and stress-free delivery.
Can you store my stand components between each event?
Yes. AEH offers secure storage for your stand components between events. Your Project Manager can advise on storage options and associated fees, which are based on the number of bays required. Storing your stand with AEH ensures your components are safely maintained and ready for your next installation.
Who do you use for signage?
AEH produces signage in-house using the latest print technology and sustainable materials. Our qualified signage technicians manage every stage of production to ensure exceptional quality, colour accuracy, and seamless integration with your custom stand design.
What steps are you taking to minimise your environmental impact?
AEH is an industry leader in sustainable exhibition practices. We prioritise reusable timber and aluminium framing systems, and use fully recyclable materials such as various Eco Boards. Our Greenhouse Gas (GHG) reduction initiatives currently perform 75% better than the industry average, and AEH is proud to be the only Australian stand builder progressing toward global Better Stands accreditation — a program recognising excellence in sustainability and waste reduction across the exhibition industry.
Do I need to provide you with a budget for my stand?
Yes. Providing a budget range during the briefing process is essential. It helps our team understand your goals and recommend the best combination of materials, finishes, and features to suit your requirements — whether fully custom-built or modular. This ensures we deliver a design that meets your practical needs, supports visitor engagement, and maximises value within your budget.
How does AEH minimise and manage risks?
At AEH, we believe early identification and proactive management are key to minimising risk. Our team maintains detailed internal and external schedules to monitor project progress and address potential issues before they escalate.
Allowing adequate lead time for stand design, approvals, and production helps prevent delays or last-minute challenges. If unforeseen issues arise — such as minor damage during installation — AEH has contingency plans and trusted industry partners to ensure timely repairs or replacements.
We also maintain a skilled, cross-trained team so that, in the event of staff injury or absence, equally qualified personnel can step in without disruption to your project.
Do you provide services outside of the exhibition industry?
Yes. AEH’s in-house team also designs and produces solutions beyond exhibitions, including retail fit-outs, office showrooms, shopping centre activations, and travelling roadshows. We combine creative design, quality joinery, and precision signage to deliver impactful displays tailored to your space and requirements.
Can you assist me with a stand internationally?
Yes. AEH is a proud member of the International Federation of Exhibition and Event Services (IFES) — a global network of over 300 trusted members dedicated to collaboration, innovation, and sustainable practices within the exhibition industry.
Through this network, AEH partners with reputable international suppliers who operate under the IFES Code of Conduct, built on principles of trust, integrity, and shared responsibility. Your Project and Operations Managers will oversee the entire process, working closely with our global partners and providing regular progress updates, including photos, to ensure your stand is delivered to AEH’s high standards anywhere in the world.
What is the standard turnaround time for a sign?
We aim to have all standard jobs done in 5 working days, but depending on our workload we may be able to get them done sooner. Please call us to confirm the time needed for your specific job.
How long do your signs last?
Our quality outdoor signs generally have a lifespan of 5 to 7 years. Our inks in combination with a long term UV resistant laminate protect your sign against fading. Our shorter term indoor signs are around 3 years before any fading occurs providing they are out of any direct sunlight.
Do you have any specifications I should follow when setting up artwork?
Yes, please download our Artwork Guidelines as these will help guide you through the set up of your artwork and answer some common questions.
What materials do you print on?
Our flatbed and roll fed printers can print on a variety of different materials including but not limited to, foamed pvc, aluminium composite board, coreflute, self adhesive vinyl, backlit material and many other stocks. Please call us to confirm if we can meet your needs.
What resolution do you require artwork to be supplied at?
As a rule 100dpi (dots per inch) at 100% size. Other sizes which we don’t recommend unless absolutely necessary are 200dpi at 50% size, 400dpi at 25%.
I have an urgent job that needs to be done in a hurry, can you turn it around quickly for me?
We can place your job ahead of others in the production queue if you have a last minute job. Your job will incur an extra charge to do this. The time frame and cost will be confirmed with you before we start the job.
Can you install my sign?
Yes we are able to install your sign for you. Our installers will hold the appropriate licences to carry out your installation. These may include a White Ticket or Elevated Work Platform Licence.
- Exhibitions
-
What lighting and power is provided in a standard exhibition booth?
Normally 1 x 2.5amp power point and 2 x 120 watt spotlights are included per 9 sq/m booth but this can vary from exhibition to exhibition, and is not included as standard in all exhibitions. It is always advisable to check with your Exhibition Coordinator unless otherwise indicated in your exhibitor kit.
What lighting and power do I get with a space only site?
Generally space only sites are just that – space only. Lights and power need to be ordered separately with our Exhibition Coordinator unless otherwise indicated in your exhibitor kit.
What is the Damage Waiver, and does it insure the hire furniture?
The Damage Waiver is 9%. The Damage Waiver is payable to cover the cost associated with the normal wear and tear of the equipment, is compulsory and it is not refundable . It does not cover misuse or theft of the equipment and also does not insure the goods being hired. It is compulsory and it is not refundable.
Why do I pay a minimum of $75+GST for transport for one item when you have other furniture being delivered?
The minimum delivery charge covers much more than just transport. It is for transport to the venue, cleaning and maintenance, placement onto your stand, and collection and return to our warehouse after the event.
Is the cost of the furniture hire for the duration of the exhibition?
Cost of furniture hire is for the duration of the exhibition, not exceeding 10 days. General furniture hire outside of an exhibition is for a period not exceeding 7 days; however longer term hire rates can be negotiated. Audio visual items are the one exception and are charged at more specific timeframes (i.e. 1-day, 2-day) as these items have higher unit costs and a shorter lifespan.
How much power do I need to order?
Most appliances have a rating on them either in watts e.g. – 600w or in amps e.g. 2.5amps.
Use the wattage information on your appliance to determine the strength of the power point you need. If you are unsure please contact your Exhibition Coordinator who will be happy to assist.Can I plug directly into the power lead on top of my booth wall?
No. These sockets are for Adelaide Expo Hire use only and are used for distribution of power supply for the whole block of booths. You must order power if you require it on your stand. Unauthorised connection by exhibitors can cause power overloads that have not been accounted for during distribution of the power.
Is there a limit to how many wall mounted shelves I can have and how much weight I can put on each wall mounted shelf?
You can have up to 4 shelves per 1 metre wide wall panel. More than this may exceed the maximum weight limit of the supporting wall.
You can have up to 10kgs on each of the four shelves (weight needs to be evenly spread across the width of the shelf).
Is my booth being built in Galaxy, Octanorm or Corinthian?
Information about your booth is detailed in your Exhibitor Kit. If you do not have an Exhibitor Kit, please ask your Organiser, our Exhibition Coordinator or visit the event website for your exhibition to view the exhibition booth details.
Can I install my own lights?
Yes – but you will be need to order the appropriate power supply to run the total wattage of your lights. It is best to check with your Exhibition Coordinator as they will be able to assist you with ordering the correct amount of power for your needs.
Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.
Will you hook up my electrical equipment to the power supply?
No – you will need to arrange installation and connection of your own equipment. Don’t forget to bring to the show things like extension leads, power boards etc. Double adaptors are not permitted in exhibition venues.
Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.What are the acceptable file formats for my artwork?
Our preferred file format is a high resolution PDF with the following specifications:
The document size should be at 100% of the final trimmed size.
Trim marks should be on the file.
10mm of bleed should be applied to all edges, with the exception of our fabric banners which require 25mm.
Fonts should be converted to “outlines”, “curves” or “paths”.
All images or photos should be CMYK not RGB, at least 100dpi or greater, or should be vector based.
All images, photos and transparencies used must be flattened.Do I need to order power to run lights I have ordered?
No. The cost of powering the lights you order from us is included in the price of the light.
Can I pick up my own hire furniture?
Yes, arrangements can be made for you to pick up your furniture hire items (excluding glass displays, audio visual items and plants) from our Adelaide Expo Hire warehouse at North Plympton. Please note in this instance the hire period commences from the time of the furniture pick up and concludes when the furniture is returned, and the hirer accepts all responsibility for the loss or damage of the furniture during this period.
When will my furniture be delivered to my stand?
Furniture orders will be delivered to individual stands as part of the final stages of the exhibition build, but before the commencement of the exhibitor move in period. Whilst we do our best to provide an accurate time frame for furniture deliveries, there are a range of factors which can impact on delivery times, such as trucks delivering equipment over different time spans, and congestion at the venue loading dock. There are many trucks, not just our own, all needing access to docks at the same time, so we cannot predict the precise time we will be able to unload.
Is there a weight limit for the booth wall panels?
The booth walling is non-load bearing. It is designed for displaying lightweight items such as flyers, posters or soft media displays. We can advise on a case by case basis where exhibitor’s needs exceed that of the display walling’s capacities to maintain structural integrity and safety to all parties concerned.
How can I attach things to the booth walls?
Please ask your Exhibition Coordinator what type of booths are being built as this will determine what you can use. If it’s a Corinthian (black front runner fabric covered) booth you can use hook (male) Velcro. If it’s an Octanorm or Galaxy (white smooth melamine) booth you can use White Tac or 3M Command hanging strips. All these items are available to purchase through the Exhibitor Service Centre. Please note if any other type of adhesion is used and leaves residue or damage, you will be charged $75+gst per 1m wide panel.
- Custom Displays
-
Does AEH provide end-to-end custom stand delivery?
Yes. AEH delivers complete in-house solutions, including industrial design, custom construction or modular options, signage production, audio-visual and activation integration, logistics, secure stand storage, and full project management. We manage every aspect of your stand requirements—coordinating with external suppliers and venues as needed—to ensure a seamless, fully installed stand ready for use onsite.
Can AEH support me nationally with my custom displays?
Yes. AEH designs, produces, and installs custom stands across Australia. Whether you need a one-off stand, a modular option or a solution adaptable and reusable for different stand sizes and configurations, our in-house team can manage the entire process — ensuring consistency, quality, and seamless delivery at any venue nationwide.
I am new to custom displays, how do I know what to ask for?
When you enquire about a custom stand with AEH, you’ll be assigned a dedicated Project Manager who will guide you through the entire process. They’ll ask the right questions to understand your goals, budget, and requirements, while offering expert advice on practical considerations, branding opportunities, and ways to attract visitors to your stand. Our team will support you every step of the way to ensure the experience is simple, collaborative, and rewarding.
What is the ideal lead time for planning my custom stand?
Every project is unique, but as a general guide, we recommend allowing 4–6 months before your event. Larger or more complex builds benefit from even earlier planning. This timeframe allows for thorough briefing and concept development, structural and practical design planning, organiser and venue approvals, logistics scheduling, and production of all stand and signage elements — ensuring a smooth and stress-free delivery.
Can you store my stand components between each event?
Yes. AEH offers secure storage for your stand components between events. Your Project Manager can advise on storage options and associated fees, which are based on the number of bays required. Storing your stand with AEH ensures your components are safely maintained and ready for your next installation.
Who do you use for signage?
AEH produces signage in-house using the latest print technology and sustainable materials. Our qualified signage technicians manage every stage of production to ensure exceptional quality, colour accuracy, and seamless integration with your custom stand design.
What steps are you taking to minimise your environmental impact?
AEH is an industry leader in sustainable exhibition practices. We prioritise reusable timber and aluminium framing systems, and use fully recyclable materials such as various Eco Boards. Our Greenhouse Gas (GHG) reduction initiatives currently perform 75% better than the industry average, and AEH is proud to be the only Australian stand builder progressing toward global Better Stands accreditation — a program recognising excellence in sustainability and waste reduction across the exhibition industry.
Do I need to provide you with a budget for my stand?
Yes. Providing a budget range during the briefing process is essential. It helps our team understand your goals and recommend the best combination of materials, finishes, and features to suit your requirements — whether fully custom-built or modular. This ensures we deliver a design that meets your practical needs, supports visitor engagement, and maximises value within your budget.
How does AEH minimise and manage risks?
At AEH, we believe early identification and proactive management are key to minimising risk. Our team maintains detailed internal and external schedules to monitor project progress and address potential issues before they escalate.
Allowing adequate lead time for stand design, approvals, and production helps prevent delays or last-minute challenges. If unforeseen issues arise — such as minor damage during installation — AEH has contingency plans and trusted industry partners to ensure timely repairs or replacements.
We also maintain a skilled, cross-trained team so that, in the event of staff injury or absence, equally qualified personnel can step in without disruption to your project.
Do you provide services outside of the exhibition industry?
Yes. AEH’s in-house team also designs and produces solutions beyond exhibitions, including retail fit-outs, office showrooms, shopping centre activations, and travelling roadshows. We combine creative design, quality joinery, and precision signage to deliver impactful displays tailored to your space and requirements.
Can you assist me with a stand internationally?
Yes. AEH is a proud member of the International Federation of Exhibition and Event Services (IFES) — a global network of over 300 trusted members dedicated to collaboration, innovation, and sustainable practices within the exhibition industry.
Through this network, AEH partners with reputable international suppliers who operate under the IFES Code of Conduct, built on principles of trust, integrity, and shared responsibility. Your Project and Operations Managers will oversee the entire process, working closely with our global partners and providing regular progress updates, including photos, to ensure your stand is delivered to AEH’s high standards anywhere in the world.
- Signs
-
What is the standard turnaround time for a sign?
We aim to have all standard jobs done in 5 working days, but depending on our workload we may be able to get them done sooner. Please call us to confirm the time needed for your specific job.
How long do your signs last?
Our quality outdoor signs generally have a lifespan of 5 to 7 years. Our inks in combination with a long term UV resistant laminate protect your sign against fading. Our shorter term indoor signs are around 3 years before any fading occurs providing they are out of any direct sunlight.
Do you have any specifications I should follow when setting up artwork?
Yes, please download our Artwork Guidelines as these will help guide you through the set up of your artwork and answer some common questions.
What materials do you print on?
Our flatbed and roll fed printers can print on a variety of different materials including but not limited to, foamed pvc, aluminium composite board, coreflute, self adhesive vinyl, backlit material and many other stocks. Please call us to confirm if we can meet your needs.
What resolution do you require artwork to be supplied at?
As a rule 100dpi (dots per inch) at 100% size. Other sizes which we don’t recommend unless absolutely necessary are 200dpi at 50% size, 400dpi at 25%.
I have an urgent job that needs to be done in a hurry, can you turn it around quickly for me?
We can place your job ahead of others in the production queue if you have a last minute job. Your job will incur an extra charge to do this. The time frame and cost will be confirmed with you before we start the job.
Can you install my sign?
Yes we are able to install your sign for you. Our installers will hold the appropriate licences to carry out your installation. These may include a White Ticket or Elevated Work Platform Licence.